We are currently looking for Client Services Engineer (VIE) based in Dubai to support our global market front office application.
The job responsibilities will include, without being limited to, the following:
Missions
1. Provide the technical support for our existing clients:
– Provide professional support and investigate troubleshoot issues raised by customers :
– Analyze issues or incidents
– Define criticity and area of the issue
– Solve the tickets according the require knowledge following the proper process by escalated if needed
– Address customer requests through resolution or escalation
– Keep updated the customer about the solving process of their ticket (step, timing)
2. Coordinate the delivery and implementation of our solution :
– Ensures that projects are delivered in respect of deliverables in respect of contract (SLA), budget and quality standard.
– Gather client requests and manage the workflow of tickets in our tracking tool,
– Deploy the products at customer’s site (integration)
– Provide training to client (user and IT team).•
– Write documentation on current issues for the customer (KDB) to enhance the knowledge of the customer
Skills and Requirements:
• Graduated with a Bachelor or Master’s degree in Computer Science or Software Engineering, with a good understanding of Information Systems and Technology,
• 1-2 years minimum of experience in Client Service or Finance
• Strong interest in finance and Electronic Trading solutions,
• Knowledge of automated or algorithmic trade design or support is definitely a plus
• Knowledge of Linux operating systems and system administration and Java is definitely a plus
• Basic knowledge of any OO languages and SDLC experience is a plus
• Strong commitment to deliver Service & Satisfaction, including Project Management skills
• Excellent interpersonal and communication skills
• Strong English Communication skills (oral and written).
• Strong Arabic Communication skills (oral and written)
We are looking for autonomous and motivated individuals to become part of our team to contribute to the development of the Middle East .
Horizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.
