Trading Application Support Specialist (Full time position, Bangkok)

We are currently looking for a Trading Application Support Specialist / Software Support in Bangkok to ensure customer success into deploying Horizon Software’s solutions.

The job responsibilities will include, without being limited to, the following:

  • Analyze issues or incidents (helping customers to resolve issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes)
  • Define severity and area of the issue
  • Solve the tickets according the require knowledge following the proper process by escalated if needed
  • Address customer requests through resolution or escalation
  • Keep updated the customer about the solving process of their ticket (step, timing)
  • Write documentation on current issues for the customer (KDB) to enhance the knowledge of the customer
  • Deploy the products at customer’s site (integration)
  • Provide training to client (user and IT team).
  • Support local and foreign customers (International context with multinational customers)

Skills and Requirements: 

  • Bachelor’s Degree in Computer Engineering / Computer Science or related field
  • Experience in application / production development and/or support role. New graduates are welcome.
  • Problem solving skill; ability to analysis the log file and troubleshoot system issues
  • Ability to work effectively with a remote team using collaborative tools such as Microsoft Teams
  • Strong customer service skills – ability to work with customers in a manner that is professional, compassionate, and effective
  • Positive, dynamic, can-do attitude, teamwork
  • Able to work under pressure
  • Ability to communicate easily (internally and with customers)
  • Interest in a financial trading support environment
  • Basic understanding with SQL/Database, OO Languages, API, Network, operating systems and scripting
  • Knowledge of Linux operating systems will be a plus
  • Experience in financial application support would be an advantage
  • A good command of spoken and written in English
  • Experience in implementation of software will be a plus

Benefits of the role:

  • 5 days a week : Monday to Friday -office hours 9 am – 6 pm
  • On-call duty some weekends to assist customers
  • Remote friendly and flexible : 1 week of 5 days =one fixed day at office + 2 days a week on remote + 2 days at office on flexible dates,
  • Medical Insurance
  • Annual Health Checkup
  • Free Lunch
  • 15 paid leave : After employees complete 2 consecutive years of services, fulltime employees shall accumulate an additional day of vacation until a
    maximum of nineteen (19) days of paid annual leave is reached.
  • After probation, fulltime employees are entitled to one day paid leave in celebration of their birthday.
  • Work in a challenging technical and functional environment ( algorithmic trading platforms, low latency, multi-threading, Real-time systems , Trading, Finance,…)
  • Integrate a team of highly-skilled and talented people
  • A real human team spirit in an international environment,
  • Well-being & Green oriented company ( social climate survey, green initiatives, 360 assessment, no dress code…)
  • A dedicated and tailored onboarding program

 

The opportunity is located close to Sala Daeng BTS  – ​Si Lom MRT :

Horizon Software Bangkok Co.,Ltd
52 Thaniya Rd, Suriya Wong, Bang Rak, Bangkok

Horizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.

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